Today I got a fair amount
of work done. Got to work, read up on our new environments which I
haven't used. For years I've been using these old environments that are
still somewhat maintained. Then we got new environments like a year or
two ago which I never used. Now that we're part of a different group we
get new environments again. This time at least the planned environments
are fairly good and organized.
So anyways I'm trying to get stuff working on our 11.5.10 Unit Test
environment and get everything set up but I can't start our ICSM
(Interaction Center Server Manager). It won't connect to the database.
So I try our 11.5.10 Development environment and it connects fine
(actually I had to replace jdbc12.zip which is unusual but possible).
So I set up a new environment there.
The HTML interface is a lot faster than our old environment. Must be a
faster machine. I cheat by not creating users. I just grab some
existing users and give them telephony information. That's good enough
for testing with our test utility but not good enough for end-to-end
testing. But I don't care since end-to-end would only adds screen pops
and I can just look for the screen pop event myself.
Before I could start testing, though, Simon wanted me to work on a
customer TAR. Looked it up, read it, looked at the logs. It's a case we
support but haven't actually tested because none of our in-house
adapters do it. So I modify my adapter to do it the way the customer is
almost doing it and it works. Send an email to support telling them
what the customer needs to do to make it work on their end.
Context switch back. I need to do no softphone testing. We finally have
code to imperfectly handle the no softphone case, where the agent is
just using his physical teleset. But to do the testing I need to go
into the switch room. It's very cold. Luckily I have a notebook
computer so I can just lug it into the switch room. Grab a table, steal
an ethernet port, plug into a powerstrip and I'm all set.
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A couple of hours later
I've gotten just a few tests done. I found a problem that I easily
fixed. I found another problem that will be hard to fix. It's a less
common case and is an intermittent problem because it's a timing issue.
Decided not to fix it as I'm liable to break other things for little
gain. And by now I'm really freaking cold even with my light jacket.
Tomorrow I bring a sweater. Well, that's enough for today. Pack up and
go back to my cube. Goof off a bit to wind down and then go home.
Got home and I have two issues of TV Guide with two different
subscription expiration dates so it looks like my order took. Don't
have three issues so that's a good sign though I'll have to check
tomorrow and see if I have a third issue in the mail. I should check
American Express... Ah well they charged me $30 so I better get that
extra issue in the mail so I can toss it into the recycle bin.
Also received Virtual PC 5.0. It's just a dealer disk which I will
hopefully upgrade to VPC 7. The guy is nice enough (or he's done this
often enough) to provide a one-page installation PDF plus he also
provides a copy of VPC 6 and 6.1 in case I want to upgrade for $15.
That part sounds just a little illegal since i'm just buying a code and
VPC 6 is on a CD-R. At least VPC 5 is on a manufacturer's disk.
Usually I don't buy OEM software since the licensing agreement rarely
gives the dealer permission to sell the software. This time I was
either desperate or I missed the fine print. I'm fairly sure I read
that part and didn't think about it. Especially OEM software or
educational software I don't like paying like it's a full version
because the license is often limited.
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